shipments

Did I make an order when you'll be dispatched?


They want us. Three working days* to process and send your order. If you order during the weekend, your order will begin to be processed the following Monday.

CONFERENCE TIMES?
All orders are sent according to the fulfillment center from which the product comes.

Average delivery times: 7 -12 working days* except overwritten processing.
Although most packages arrive after a short time, there may be delays with our carriers.

N.B.Working days do not include Saturdays, Sundays and holidays.

Will you return a TRACTION NUMBER?
We offer a tracking number for each order. Tracking is available once the product has been shipped. Each individual product can be shipped from various fulfillment centers around the world. Monitoring starts in five days.

May I direct my order?
You can cancel the order without any penalty, but you must cancel the order within 24 hours of creation for the cancellation to be applied. All you have to do is send us an e mail with the object "ANNULLA". If it's been more than 24-hour and the article's already been sent, we can't help you.

I've sensed a blatant outrage!
If you have typed wrong or automatically filled in your address, simply reply to the order confirmation e mail and give us the correct information. Notify us immediately via e-mail to the address info@delerah.com
If the address isn't correct, we can correct it within 24 hours.

MY ARTICLE HAS ARRIVED DOWN
We ship each item with an extra padding. However, our customers report that approximately one product per 1000 arrives damaged due to some poor postal services.

Should this happen to you, please contact us and send us:
-The order number.
-A picture of the damaged product.


After a quick check, we will be happy to send you another one for free.